Store Policies
Erogenous Ville offers the following Returns Policy:
Due to the nature of our products, all returns for credit or exchange must be sealed as original unless defective (or for any shipping errors made by us). All returns are refunded minus shipping costs. When you receive your package, promptly check the items to make sure the items are working. Please return the items in their original packaging within 7 days to the return address on the package or packing slip. Items returned without original packaging will NOT be refunded so please keep all packaging for the 7 day return period.
Please follow all of the instructions on this page to be refunded, and/or avoid incurring a 25% restocking fee.
Without prior approval Erogenous Ville does not reimburse for return shipping costs.
If you feel the item was not as advertised, please go back to the page where the item is listed and make sure that you are correct. Then please email us with the webpage address and let us know what the page said and what you found to be different. We will refund you if the necessary information is missing, and we appreciate help to improve our site.
If a product has clear and correct size measurements, then we will NOT allow a return because of size. If the size is not listed on the page, we will accept a return if you provide us with detailed accurate measurements that we can add to the site.
In your return package please include:
* The packing slip
* A note telling us what the problem was
* A note stating whether you would like a refund or an exchange for another item.
* If you do not include a note, you may not be refunded!
Please allow up to 3 weeks to receive your replacement or refund
Erogenous Ville's customer service goal is simple: We are committed to providing our customers total heightened pleasure every time! Please contact us at sales@erogenousville.com to ask any questions!