Store Policies
Erogenous Ville offers the following Returns Policy:
Due to the nature of our products, all returns for credit or exchange must be sealed as original unless defective (or for any shipping errors made by us). All returns are refunded minus shipping costs. When you receive your package, promptly check the items to make sure the items are working. Please return the items in their original packaging within 7 days to the return address on the package or packing slip. Items returned without original packaging will NOT be refunded so please keep all packaging for the 7 day return period.
Please follow all of the instructions on this page to be refunded, and/or avoid incurring a 25% restocking fee.
Without prior approval Erogenous Ville does not reimburse for return shipping costs.
If you feel the item was not as advertised, please go back to the page where the item is listed and make sure that you are correct. Then please email us with the webpage address and let us know what the page said and what you found to be different. We will refund you if the necessary information is missing, and we appreciate help to improve our site.
If a product has clear and correct size measurements, then we will NOT allow a return because of size. If the size is not listed on the page, we will accept a return if you provide us with detailed accurate measurements that we can add to the site.
In your return package please include:
* The packing slip
* A note telling us what the problem was
* A note stating whether you would like a refund or an exchange for another item.
* If you do not include a note, you may not be refunded!
Please allow up to 3 weeks to receive your replacement or refund
Erogenous Ville's customer service goal is simple: We are committed to providing our customers total heightened pleasure every time! Please contact us at sales@erogenousville.com to ask any questions!
2257 compliance statement Erogenous Ville, LLC does not produce any content and makes no representation about any content. All video products offered on this site and all models pictured on adult product box covers have been produced by other studios or other manufacturers. Erogenous Ville, LLC is not in possession of any original 2257 disclaimers for any of the models; however, all of the manufacturers or studios that have created content that we sell or advertise represent that all models appearing in their productions are over 18 and that they maintain all appropriate 2257 disclaimers or the equivalent. To find the appropriate documents, go to http://www.kinklab.com/2257.htm or http://www.stockroom.com/2257.htm. Due to laws in local jurisdictions, we cannot ship DVD products to the following zip codes. Only the first 3 numbers of the zip code are shown below. ALABAMA 350 | 351 | 352 | 354 | 355 | 356 | 357 | 358 | 359 | 360 | 361 | 362 | 363 | 364 | 365 | 366 | 367 | 368 | 369 ARKANSAS 716 | 717 | 718 | 719 | 720 | 721 | 722 | 723 | 724 | 725 | 726 | 727 | 728 | 729 FLORIDA 320 | 321 | 322 | 323 | 324 | 325 | 326 | 327 | 328 | 329 | 335 | 336 | 337 | 338 | 339 | 342 | 344 | 346 | 347 | 349 GEORGIA 304 | 305 | 306 | 307 | 308 | 309 | 310 | 311 | 312 | 313 | 314 | 315 | 316 | 318 | 319 ILLINOIS 609 | 610 | 611 | 612 | 613 | 614 | 615 | 616 | 617 | 618 | 619 | 620 | 622 | 623 | 624 | 625 | 626 | 627 | 628 | 629 INDIANA 467 | 468 | 469 | 470 | 471 | 472 | 473 | 474 | 476 | 477 | 478 | 479 KANSAS 664 | 665 | 666 | 667 | 668 | 669 | 670 | 671 | 672 | 673 | 674 | 675 | 676 | 677 | 678 | 679 | 660 | 662 KENTUCKY 403 | 404 | 405 | 406 | 407 | 408 | 409 | 410 | 411 | 412 | 413 | 414 | 415 | 416 | 417 | 418 | 420 | 421 | 421 | 422 | 422 | 423 | 424 | 424 | 425 | 426 | 427 LOUISIANA 703 | 704 | 705 | 706 | 707 | 708 | 710 | 711 | 712 | 713 | 714 MISSISSIPPI 386 | 387 | 388 | 389 | 390 | 391 | 392 | 393 | 394 | 395 | 396 | 397 MISSOURI 634 | 635 | 636 | 637 | 638 | 639 | 644 | 645 | 646 | 647 | 648 | 650 | 651 | 652 | 653 | 654 | 655 | 656 | 657 | 658 NEBRASKA 686 | 687 | 688 | 689 | 690 | 691 | 692 | 693 NORTH CAROLINA 270 | 271 | 272 | 273 | 274 | 275 | 276 | 277 | 278 | 279 | 280 | 281 | 282 | 283 | 284 | 285 | 286 | 287 | 287 | 288 | 288 | 289 | 289 OKLAHOMA 731 | 734 | 735 | 736 | 737 | 738 | 739 | 740 | 741 | 743 | 744 | 745 | 746 | 747 | 748 | 749 PENNSYLVANIA 153 | 154 | 155 | 156 | 157 | 158 | 159 | 160 | 161 | 162 | 163 | 164 | 165 | 166 | 167 | 168 | 169 | 170 | 171 | 172 | 173 | 174 | 175 | 176 | 177 | 178 | 179 | 182 | 183 | 184 | 185 | 186 | 187 | 188 | 193 | 195 | 196 SOUTH CAROLINA 290 | 291 | 292 | 293 | 294 | 295 | 296 | 297 | 298 | 299 SOUTH DAKOTA 572 | 573 | 574 | 575 | 576 | 577 TENNESSEE 370 | 371 | 372 | 373 | 374 | 376 | 377 | 378 | 379 | 380 | 381 | 382 | 383 | 384 | 385 TEXAS 750 | 751 | 754 | 755 | 756 | 757 | 758 | 759 | 760 | 761 | 762 | 763 | 764 | 765 | 766 | 767 | 767 | 768 | 769 | 771 | 772 | 776 | 777 | 778 | 779 | 779 | 780 | 781 | 782 | 783 | 784 | 785 | 786 | 787 | 788 | 789 | 789 | 790 | 791 | 792 | 793 | 794 | 795 | 796 | 797 | 798 | 799 UTAH Entire State VIRGINIA 226 | 227 | 228 | 229 | 238 | 239 | 240 | 241 | 242 | 243 | 244 | 245 | 246 WEST VIRGINIA 247 | 248 | 249 | 250 | 251 | 252 | 253 | 254 | 255 | 256 | 257 | 258 | 259 | 260 | 261 | 262 | 263 | 264 | 265 | 266 | 267 | 268